One of the most fundamental requirements of high-quality patient care is that it is timely and efficient. Unnecessary waits and sometimes harmful delays must be avoided, as must the wasting of valuable resources such as equipment, consumables and the time and energy of caregivers themselves. However, healthcare services face ongoing difficulties in providing sufficient capacity to deliver the right care, in the right place, at the right time. And as the global Covid-19 pandemic has vividly illustrated, the consequences of getting capacity decisions wrong are almost always serious and sometimes fatal.

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This webinar will enable clinicians and managers to overcome capacity and productivity challenges using practical tools that can be put to work immediately to analyse the current operational performance of a healthcare facility or service; measure the gap between actual and desired performance and then make radical improvements.